As a small business owner, I have no dental or extended health coverage. So a while ago, I decided to sign up for a Manulife CoverMe policy. Their policies appear to be priced well. The website is nicely done, and the sign up process is entirely online. It gives you the feeling that they really have their stuff together. The problem is that as soon as they get your money, the experience goes sharply downhill. It looks like they invest all of their funds and effort into marketing and getting people to sign up, but as soon as you need service, you're SOL. Their claims process is straight out of the 1980's, requiring you to snail mail or fax a sheet you need to fill out by hand. You would think they could have managed some sort of electronic method. I was able to easily set up automatic payments from my credit card online, but when I needed to cancel these payments, I had to phone twice, send two different faxes, and they still deducted two extra payments after canc...
Add another one to my "things that confuse me" list... Why do average, ordinary people vote for Conservative / Republican / (insert your right-wing party here) politicians? I can see voting for them IF: Your household income is more than $500,000/year You are a majority shareholder in a corporation that employs more than 500 people You are a senior management in a major corporation You have the majority of your net worth invested in energy and "defense" stocks But honestly, unless one or more of the above applies to you, it just doesn't make sense. For the average Joe, voting for Conservative politicians is basically the equivalent to shooting yourself in the foot -- over and over again. Their modis operandi is to systematically underfund and dismantle public institutions, and replace them with private corporations they can profit from. The result is an ever increasing divide between rich and poor, creating a cheap labor force at the bottom (more ...
I think one of the the biggest challenges with management (and perhaps life in general) is dealing with people who happen to be feeling lazy, and just don't give a sh!t at the moment. This seems to be particularly difficult with "boring" jobs, like call centers, retail, etc. How many times have you called up a company to get some information, do some calculations, fix an error on your phone bill -- but they just aren't into it ? Perhaps they haven't had their coffee yet, or stayed out too late the night before. Who knows. Whatever the cause, you can tell they really and truly don't care one bit about what you need them to do. When it comes down to it, motivation might be the most important aspect of management. You could have the best processes in the world, but if people have no incentive to follow them, they won't . So what's your advice? How do you manage people who are feeling Lazy And Don't Give A Sh!t?
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