Panasonic warranty is useless

Last January, I bought a Panasonic Lumix camera when living in New Zealand.

I was wary of buying something expensive overseas, but was assured that it came with a 1-year "worldwide" warranty.

When the camera went dead in Thailand, I phoned the Panasonic support numbers in New Zealand and Canada (which of course both routed to India).

They asked where I lived, and told me I should deliver it to a Panasonic authorized repair center in Canada.

Very inconvenient, but I that's what I did once I returned.

However, after I sent it to the repair center, Panasonic decided they wouldn't pay for anything unless I could send them a copy of the warranty card that came in the box.

So now I have to pay for the repair estimate (they determined it was unrepairable) and shipping both ways.

I have the original receipt, the manual, and all accessories. The warranty is still valid through next month. Why should a photocopied piece of paper make any difference?

Oh right! So they have an excuse to weasel out, save a few bucks, and not honour the warranty on a product that has some serious design and quality problems.

Seems lots of others have had similar problems:
My advice to you would be to avoid buying a Panasonic product, unless you consider it disposable.

I certainly won't be purchasing from them again.

Congratulations Panasonic! You've earned a spot on my banned companies list.

Comments

  1. ~ Jono12/14/2010 5:31 pm

    You should keep a Wiki page for your banned companies list. :-)

    ReplyDelete

Post a Comment

Popular posts from this blog

Manulife CoverMe insurance isn't worth it

Image
As a small business owner, I have no dental or extended health coverage. So a while ago, I decided to sign up for a Manulife CoverMe policy. Their policies appear to be priced well. The website is nicely done, and the sign up process is entirely online. It gives you the feeling that they really have their stuff together. The problem is that as soon as they get your money, the experience goes sharply downhill. It looks like they invest all of their funds and effort into marketing and getting people to sign up, but as soon as you need service, you're SOL. Their claims process is straight out of the 1980's, requiring you to snail mail or fax a sheet you need to fill out by hand.  You would think they could have managed some sort of electronic method. I was able to easily set up automatic payments from my credit card online, but when I needed to cancel these payments, I had to phone twice, send two different faxes, and they still deducted two extra payments after canc
Read more

Why do people vote Conservative / Republican?

Image
Add another one to my "things that confuse me" list... Why do average, ordinary people vote for Conservative / Republican / (insert your right-wing party here) politicians? I can see voting for them IF: Your household income is more than $500,000/year You are a majority shareholder in a corporation that employs more than 500 people You are a senior management in a major corporation You have the majority of your net worth invested in energy and "defense" stocks But honestly, unless one or more of the above applies to you, it just doesn't make sense. For the average Joe, voting for Conservative politicians is basically the equivalent to shooting yourself in the foot -- over and over again. Their modis operandi is to systematically underfund and dismantle public institutions, and replace them with private corporations they can profit from. The result is an ever increasing divide between rich and poor, creating a cheap labor force at the bottom (more
Read more

Are you actually hungry?

Image
You hear it all the time. "I'm soooo hungry!"  "I'm starving !" But stop and think for a moment. Are you truly and actually hungry ? Here's one way to tell: Pick a food you really don't like , but something healthy. Like spinach. Or broccoli. Or turnips. It'll be different for everyone. Now pretend that's the only food available. Still want some? If it sounds appetizing and you could see yourself eating it, you're probably hungry. If not, you're not hungry . You're likely upset, bored, or otherwise distracted. In this case, try getting up and doing some sort of physical exercise. You'll probably forget about food altogether and start doing something productive instead!
Read more