Canadian Banks don’t care about Customer Loyalty
Last week I closed two accounts at Bank of Montreal. The one account was a corporate chequing account I’d had with them for 4 years. The other account was opened when I was 13 years old. It’s been active for more than 15 years. Moving all of your financials from one bank to another is a pretty time consuming process, and not usually done unless there are significant reasons. I had several: BMO wanted to charge me $500 just to apply for a corporate line of credit, whereas RBC approved me quickly with no upfront fee RBC’s online banking system is better than BMO’s I don’t like my closest BMO branch The service fees at RBC are marginally cheaper for the number of transactions I do The amazing thing? Nobody even asked me why I was closing two major accounts after being with them for over 15 years. The CSRs didn’t care – which means that upper management doesn’t care either. In a normal competitive environment, a service company would be very concerned about losing a good, lo...